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Dubai receiving address · International forwarding

Buy From UAE Stores and Ship the Order to Your Country

Want something from Amazon.ae, Noon, Namshi or another UAE store that does not deliver to you? We can receive an eligible order at our Dubai warehouse and arrange its onward shipment.

Check before you buy: send us the product, store and destination first. We must approve the item and issue a booking reference before anything is delivered to the warehouse.

Editorial owner: Mukesh · Updated 14 September 2026

Parcels being prepared for international package forwarding from Dubai
Confirm the product and destination before asking a UAE retailer to deliver to the warehouse.
Direct answer

Can I use a Dubai address for an online order?

Yes—after we approve the item and create your booking. You place and pay for the order with the retailer. The retailer delivers it to our Al Qusais warehouse using your booking reference. We notify you when it arrives, then confirm the international forwarding charge.

This is a receiving and forwarding service, not a personal mailbox. We do not buy the item for you, guarantee that a retailer will accept your payment, or promise customs clearance in the destination country.

How it works

Four steps from UAE checkout to overseas delivery

Package forwarding workflow: check the item, get a booking reference, receive an arrival notification and ship abroad
01

Ask before ordering

Send the product link or description, value, expected weight and destination. We check basic acceptance and service availability.

02

Receive your reference

After approval, we give you the booking reference and the correct warehouse delivery format for the retailer order.

03

Get an arrival message

We match the parcel to the reference and notify you. We do not open, inspect or photograph the goods.

04

Approve onward shipping

We confirm the international quote using the packed shipment details. The parcel is forwarded after you approve the arrangement.

Before checkout

What to send us for an acceptance check

  • The UAE store and a product link or clear description
  • Your destination country and delivery city
  • The order value, quantity and expected packed weight
  • Whether the product contains a battery, liquid, aerosol or chemical
  • Any delivery deadline that matters

What the forwarding quote depends on

International shipping is normally priced from the destination, service, contents and chargeable weight. Chargeable weight can be based on actual or dimensional weight, so a retailer’s product weight may not match the final packed shipment.

Destination duty, tax and clearance charges are separate unless the confirmed service explicitly states otherwise. Use our shipping rate calculator for an initial estimate, then request a confirmed quote.

Service boundaries

Know what happens at the Dubai warehouse

Clear limits prevent a surprise after the retailer has already dispatched the order.

Service pointWhat to expect
Booking requiredYes. Obtain approval and a reference before delivery.
Arrival notificationYes. We contact you after matching the parcel.
Opening or inspectionNot included. We do not inspect or verify what the retailer packed.
Parcel photographsNot included.
Order consolidationNot included. Separate retailer orders are handled separately.
Holding windowNormally 1–2 days. Arrange onward shipping promptly.
Retailer returnsNot included. Resolve product suitability before ordering.
Who can use itIndividuals and businesses, subject to acceptance.
Restricted items

Products we do not accept under this service

We refuse food and perishables, perfume and fragrances, aerosols, flammable liquids, chemicals, paint and solvents, fireworks and explosives, compressed gases, weapons and ammunition, loose or damaged lithium batteries, power banks, controlled drugs, counterfeit goods, alcohol, tobacco, live animals and plants, and products requiring special permits.

This is a service-acceptance list, not a complete statement of UAE law. Dubai Customs distinguishes prohibited goods from restricted goods that need approval from the relevant authority. Air carriers also apply dangerous-goods rules that depend on the product, packaging and route.

Dubai Customs: prohibited and restricted goods
IATA Dangerous Goods Regulations overview

Do not rely on a product title alone

A beauty product may contain alcohol or an aerosol. An electronic item may contain a lithium battery. A health product may be regulated as medicine. Send the exact product link and composition before paying the retailer.

We may refuse any parcel that differs from the details provided during the acceptance check.

Start here

Check the item before placing your UAE order

Tell us what you want to buy and where it needs to go. We will confirm whether this forwarding service is suitable and provide the next step.

Warehouse location

Warehouse No. 6
Al Qusais Industrial Area 1
Baghdad Street
Dubai, UAE

Do not use this address until your booking reference and delivery format have been confirmed.

Check your order before you buy

Send the store, item and destination. We will confirm whether we can receive and forward it.

Do not send an order to the warehouse until we give you a booking reference.

Opening WhatsApp with your details. If nothing happens, message +971 50 748 3840.

Planning a common route?

See destination-specific shipping information for India, the UK, the USA, Saudi Arabia, Pakistan, Australia, Bahrain and Iraq. Businesses shipping regular customer orders should use our UAE ecommerce shipping service instead and compare providers in our ecommerce courier comparison.

Questions about buying in the UAE and shipping abroad

Can I buy from Amazon UAE and ship the order to my country?
Yes, for products we can accept and destinations we can serve. Contact us before ordering. We will check the item and give you a booking reference to include with the warehouse delivery.
Can I order from Noon, Namshi or another UAE website?
Yes. The same process applies to Noon, Namshi and other UAE retailers: check the product with us first, obtain a booking reference, then use the confirmed delivery details at checkout. Retailer delivery and payment acceptance remain subject to that store’s current terms.
Do I need to book before sending an order?
Yes. Do not send an unannounced parcel. Contact us first with the store, product, destination and approximate value. We will confirm whether the order can be accepted and tell you how to identify it.
What happens when my parcel arrives?
We match it to the booking reference and notify you that it has arrived. This service does not include opening, inspecting or photographing the contents.
Can you combine several online orders into one shipment?
No. We do not consolidate separate retailer orders under this service. Ask for a forwarding quote for each incoming order.
How long can my order stay at the warehouse?
The normal holding window for this service is 1–2 days. Arrange the international shipment promptly after the arrival notification.
Can you return an unwanted item to the UAE retailer?
No. Retailer returns are not included. Check the product, size, warranty and return implications before placing the order.
Who pays customs duty and import tax?
The receiver may have to pay duty, tax, clearance charges or other destination fees. The amount depends on the destination, product, declared value and local rules. A shipping quote is not a guarantee of the customs amount.
Which products will you refuse?
We do not accept food or perishables, perfume or fragrances, aerosols, flammable liquids, chemicals, paint, solvents, fireworks, explosives, compressed gases, weapons or ammunition, loose or damaged lithium batteries, power banks, controlled drugs, counterfeit goods, alcohol, tobacco, live animals or plants, or products requiring special permits under this standard service. This is not an exhaustive list; acceptance must be confirmed before ordering.
Can individuals and businesses use the forwarding service?
Yes. It is available for personal orders and business purchases, subject to item acceptance, shipment details and destination requirements.
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