Before booking commercial cargo
Acceptance depends on the commodity, route, packing, documents, carrier rules, customs requirements and applicable law. A website quote request is not a booking confirmation.
Dangerous goods and other controlled items require separate declaration and approval. An MSDS, test summary, product specification, permit or compliant packing may be requested. Never hide a controlled component inside a general description.
Shipments are not accepted where prohibited by law, sanctions, customs, carrier rules or safety requirements. We may also decline inadequately packed cargo, incomplete or inconsistent documents, undeclared dangerous goods, prohibited items, or movements for which the parties and end use cannot be satisfactorily checked.
Priority Air, Standard Air Freight and Economy Consolidated Air may be considered on eligible routes. Economy service remains dependent on consolidation schedules and capacity. No service is offered to a destination or party where the movement would be prohibited.
Acceptance workflow
State what each item is, what it is made from and what it does.
Flag batteries, liquids, pressure, magnets, chemicals and previous use.
Give the final packed weight and dimensions of every handling piece.
Match invoices, packing lists, permits, consignee and delivery scope.
Commodity description
Descriptions such as “parts”, “samples”, “equipment” or “general cargo” are not enough. A useful line identifies the product, material or model, function, quantity, condition and value. For example, “new stainless-steel ball valve, model X, for industrial water pipework” is more useful than “valve sample”.
If the item is used, repaired, temporarily exported or returning under warranty, say so before the documents are prepared.
Packing check
Dangerous goods and other controlled items require separate declaration and approval. A safety data sheet, battery test summary, product specification, permit or compliant packing may be requested. Never hide a controlled component inside a general description. For shipments classified as DG, see our dangerous goods shipping page. Review the current IATA dangerous-goods guidance and lithium-battery guidance, then provide the product-specific information for an acceptance check.
Shipments are not accepted where prohibited by law, sanctions, customs, carrier rules or safety requirements. We may also decline inadequately packed cargo, incomplete or inconsistent documents, undeclared dangerous goods, prohibited items, or movements for which the parties and end use cannot be satisfactorily checked.
Priority Air, Standard Air Freight and eligible consolidated services may be considered according to the route and cargo. A service remains subject to capacity, carrier acceptance, customs and applicable law. For UAE requirements, start with Dubai Customs; the importer should verify the exact product requirement.
Commercial cargo · 100 kg+
