What we can and can't promise
Cold-chain shipping is specialised, and we will always be straight with you about what is realistic. We arrange temperature-controlled transport on services and routes where it is available β using appropriate packaging, temperature-maintained handling or DHL's medical/temperature services depending on the lane β and we prepare the export documentation.
What we won't do is promise a temperature guarantee we can't stand behind. Some destinations and services simply don't support tight cold-chain, and for those we will tell you honestly rather than risk your product. Send us the exact temperature range, the product and the destination, and we will confirm the options and any limits before you commit.
Compliance and paperwork
Temperature-sensitive goods often carry extra rules. Pharmaceuticals exported from the UAE may require approvals from the Ministry of Health and Prevention (MOHAP), and the destination country will have its own import requirements for medicines and health products. We prepare the standard export paperwork and flag where a permit or health-authority approval is likely to be needed so you can arrange it in time.
For anything medical, treat our quote as the starting point for a conversation β the safest cold-chain shipment is one where we have confirmed the packaging, the route and the compliance together before it moves.